Shipping Policies

Free Shipping Terms:

- Contiguous US orders only. 

- Calculated by order subtotal, after discounts and before taxes. 

Free shipping will be calculated on the order subtotal, after any discounts or credits have been applied. In the event an applied discount reduces the subtotal of your order below $99, Free Shipping will not be applied. 

Free shipping default option for Contiguous USA orders only. 

* The addition of non-physical items such as E-Gift Cards are not counted toward the free shipping threshold of $99

Non Continental Shipping:

Free shipping default option for Contiguous USA orders, does not apply to HI islands or AK. Please contact a customer service representative for further details or to help with any questions or concerns you may have regarding this issue.

Countries to which Kion ships

Australia
Greenland
Poland
Austria
Hong Kong
Portugal
Belarus
Hungary
Singapore
Bolivia
Iceland
Slovakia
Canada
Ireland
Slovenia
Chile
Italy
South Korea
Croatia
Laos
Sri Lanka
Cyprus
Latvia
Sweden
Denmark
Moldova
Switzerland
Finland
Monaco
Thailand
France
New Zealand
United Kingdom
Greece
Paraguay
Uruguay
Peru

Additional considerations for international orders

Shipping cost is best calculated by adding to your cart the exact products you want to purchase and entering your shipping address – your order total will automatically generate, including the shipping charge.

Our basic international freight service is FedEx International Economy.

NOTICE TO INTERNATIONAL CUSTOMERS - (updated 10.2022)

Due to ever expanding regulations surrounding imports of dietary supplements to various countries, our ability to ship internationally is subject to change. Please see the above chart for the most up to date list of international countries to which Kion currently ships. 

 

International Shipping Restrictions

Due to import regulations, the following products are not available to ship to certain countries:

Kion Clean Protein -  Australia, United Kingdom

Kion Colostrum -  Australia, United Kingdom

Kion Sleep - Canada

Kion Aminos - Korea

 

International customers should keep the following in mind before placing orders on GetKion.com:

Your order may be subject import/customs fees and taxes and it is the customer’s responsibility to be informed about them.  Fees and taxes are unique to each country and the customer is responsible for paying any fees or taxes due. In the event that a shipment is returned to Kion for refusal to pay import fees, Kion reserves the right to retain the original shipping cost paid.

Occasionally customs can take an extended period of time to review and release an order for delivery. Due to the potential delays in customs review process, the time from order placement to order delivery can vary widely.

Additionally, customs may also determine that an order/product shall not be allowed into the country and will instead return the order to our fulfillment center.  It is the customer’s responsibility to understand their local import laws and which products do and do not comply with those laws.  Kion is not responsible for any cost incurred by the customer for orders rejected by the local customs office.

Please keep all of the above in mind before placing your international order.

We don’t mean to discourage international orders and we’re more than happy to support you in any challenges you encounter.  We simply want you to be fully informed before placing your order.  We do have a number of repeat international customers who love Kion products.